Patient Rights and Responsibilities

All clients receiving ABA services in Auburn, MA have the right to:

Respect and Dignity

  • Be treated with respect, courtesy, and dignity at all times, regardless of race, religion, gender, age, disability, or other personal characteristics.
  • Receive services in a safe, supportive, and professional environment in Auburn, MA.

Confidentiality

  • Have all information regarding their treatment kept private and confidential, in accordance with HIPAA and applicable state and federal laws in Auburn, MA.
  • Access their clinical records upon written request and be informed about who has access to their information.

Informed Consent

  • Receive a clear explanation of the services being provided in Auburn, MA, including goals, methods, risks, and benefits.
  • Participate in the development and review of their individualized treatment plan.
  • Give consent before any services begin and withdraw consent at any time.

Quality and Individualized Care

  • Receive services in Auburn, MA that are based on evidence-based practices and are individualized to their specific needs.
  • Expect that services are delivered by trained and qualified professionals under appropriate supervision.

Participation in Treatment

  • Be involved in decisions regarding their care in Auburn, MA and ask questions about their treatment plan.
  • Request a change in provider or discuss concerns about services without fear of retaliation.

Complaint and Grievance Process

  • File a complaint or grievance about any aspect of care in Auburn, MA without affecting service delivery.
  • Receive a timely response and resolution to any complaint.

Continuity of Care

  • Be informed in advance of any changes in service delivery in Auburn, MA, staffing, or scheduling that may impact their treatment.
  • Receive appropriate referrals if services are discontinued.

Patient (and Family) Responsibilities

To ensure effective and consistent treatment in Auburn, MA, patients and families are expected to:

Participation and Communication

  • Be actively involved in the therapy process in Auburn, MA and communicate openly with the treatment team.
  • Inform staff of any changes in health, medications, or circumstances that may affect services.

Attendance and Scheduling

  • Adhere to the agreed-upon therapy schedule in Auburn, MA and provide timely notice (as outlined in agency policy) for cancellations or absences.
  • Understand that consistent attendance is essential for treatment success.

Environment and Safety

  • Provide a safe and distraction-free environment in Auburn, MA for in-home services.
  • Supervise pets or other individuals who may interfere with sessions.

Respect and Cooperation

  • Treat staff members in Auburn, MA with respect and professionalism.
  • Follow program policies and cooperate with treatment recommendations.

Financial Responsibilities

  • Provide accurate insurance and billing information in Auburn, MA and notify the organization of any changes in coverage.
  • Be responsible for any fees or charges not covered by insurance.

Confidentiality and Boundaries

  • Respect staff privacy in Auburn, MA and maintain appropriate professional boundaries.
  • Refrain from recording sessions without prior consent.